King’s Macmillan Cancer Support Workers Service
Loading...
Authors
Banjo, Sola
Check for full-text access
Issue Date
2025-04-22
Type
Presentation
Language
en
Keywords
Alternative Title
Our Patient’s First Point of Contact
Abstract
Background: In August 2021, our Kings Cancer Patient Voices Advisory Group (KCPVAG) identified some areas for improvement from the King’s cancer
patient experience surveys. One of the key areas our patients identified was the need for better access to our Clinical Nurse Specialists (CNSs).
Results of the 2017 NCPES showed 81% of cancer patients found it easy to contact their CNS or a main contact person, against a national average score
of 85%. Some specialities across King’s scored as low as 40 % in this metric and receiving practical advice and support.